CUSTOMER INFORMATION

Shipping policy

Last updated: 1 October 2026

This policy applies to orders from Fremantle Beach Company.

Delivery options and costs

Where shipping is offered, the available destinations, services and charges are shown before payment. Check your delivery address carefully. For a destination or delivery requirement that is not offered, contact us before ordering.

Processing and delivery

Processing depends on the product and its availability. Any dispatch or delivery estimate provided with an order is an estimate, rather than a guaranteed arrival date. Business days exclude weekends and public holidays. Carrier delays, remote destinations and customs checks may affect delivery.

For a time-sensitive order, email hello@fremantlebeachcompany.com.au to discuss availability and timing before placing it. Tracking is provided when the selected delivery service includes it.

Changes and delivery issues

Contact us promptly if your address needs changing or your parcel is delayed, missing or damaged. Include your order number and relevant details so we can investigate and help. Please do not send returns without contacting us for instructions.

Read our Refund policy for returns. Nothing in this policy excludes rights or remedies under the Australian Consumer Law.