CUSTOMER INFORMATION

Refund policy

Last updated: 1 October 2026

We want you to be happy with your Fremantle Beach Company purchase. Email hello@fremantlebeachcompany.com.au with your order number and the reason for your return. We will provide return instructions; please contact us before posting anything back.

Change of mind

You may request a change-of-mind return within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with tags attached and original packaging where possible. Please provide proof of purchase. Exchanges depend on availability.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem, with a description and photos where helpful. We will assess it and arrange the remedy required by the Australian Consumer Law. The 30-day change-of-mind window and original-condition requirements do not limit your rights for faulty or misdescribed goods.

Refunds

Approved refunds are returned to the original payment method. Your payment provider may take additional time to show the funds. Your consumer guarantees cannot be excluded, and this policy does not take away any rights or remedies available under Australian law.